Shipping policy

Shipping Policy

NGC Upgrades Shipping Policy

At NGC Upgrades, we’re committed to delivering your smart home products quickly, safely, and reliably.

Processing Time

All orders are typically processed within 1–3 business days after your order is placed. Once your order has been processed and shipped, you will receive tracking information by email.

Estimated Shipping Times

United States Shipping

Most orders arrive within:

3–7 business days in transit

Shipping times may vary slightly depending on:

Product availability
Carrier delays
Weather conditions
High-demand periods or holidays

We work with trusted U.S.-based and fast domestic suppliers whenever possible to provide quicker delivery times.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.

Please allow up to 24–48 hours for tracking information to update after shipment.

35-Day Delivery Guarantee

We proudly offer a 35-Day Delivery Guarantee for all eligible orders.

If your order does not arrive within 35 days from the shipment date, please contact our support team and we will work with you to:

Locate your package
Send a replacement (if applicable)
Or provide a resolution based on the situation

Customer satisfaction is our priority.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout. NGC Upgrades is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.